Refund policy

Refund Policy

Every bass we build is made by hand in our San Diego workshop, and we want you to love it. Please review how returns and refunds work for each kind of order below.

Custom Basses from the Bass Builder

Because every custom bass is made entirely to order to your specs, custom basses can't be returned.

  • Before your build starts: Your deposit or payment is fully refundable. Just email us and we'll refund it to your original payment method.
  • After your build starts: Once we've confirmed your specs with you and started building, the bass is made just for you, so deposits and payments are non-refundable.
  • Damage or defects: If your bass arrives damaged or with a defect, we'll repair or replace it at no cost to you.

In-Stock Basses

You can return an in-stock bass within 30 days of delivery.

  • Contact us first: Please email us before sending anything back. Returns sent without contacting us first can't be accepted.
  • Condition: The bass must come back in the condition it arrived, with its case and everything that came with it, packed the way it was shipped to you.
  • Return shipping: You pay return shipping, unless the bass arrived damaged or defective.
  • Your refund: We refund you once the bass arrives back with us and we've inspected it.

Accessories, Parts and Merchandise

Unused items in their original packaging can be returned within 30 days of delivery. Please contact us first; you pay return shipping. Made-to-order merchandise and custom pickguards can't be returned unless they arrive damaged or incorrect.

Damaged or Incorrect Items

Please check your order when it arrives. If anything shows signs of transit damage, photograph the packaging and the item straight away and contact us within 48 hours of delivery so we can open a claim with the carrier. If an item is defective or not what you ordered, email us and we'll make it right.

Refunds

Approved refunds go back to your original payment method. Your bank or card company may take a few extra days to post it. If you don't see your refund after that, please contact us.

Customers in the EU and UK

If you live in the European Union or the United Kingdom, you may have the right to cancel an order within 14 days of delivery for any reason. This doesn't apply to custom basses made to your specs. This policy doesn't limit any rights you have under consumer protection law.

Questions? Contact us at info@mcgrathguitars.com or 858-287-5445.